Free UK Delivery
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Delivery & Returns

DELIVERIES

We aim to dispatch orders within 24 hours of receipt, however we do not dispatch on Saturday, Sunday or Bank holidays.  
Please allow up to 7 working days for UK orders.
Items purchased will be shipped using Royal Mail 2nd/1st Class or Recorded Delivery and will need to be signed for as proof of delivery.
FREE SHIPPING for all uk orders 

2nd Class Delivery FREE
1st Class - £3.95
1st Class Recorded Delivery - £6.95
Next Day Special Delivery - £8.95

If your item does not arrive within 7 working days of placing your order, please contact us.

European & International Orders
Mainland Europe (EU)
£8.95

Rest of World
£10.95

International delivery times will vary depending on the country:
European orders should take between 7-10 working days.
The rest of the world please allow 10-14 days for delivery.

Please note that customers living outside the European Union may incur local taxes and import duties, which may involve slight delays. The customer is solely responsible for the payment of any of these additional charges that may be imposed. We will ship orders outside of the EC as gifts and without documents. Should you return the item, we offer a full refund, less delivery costs.

Christmas Deliveries
We will be despatching orders up to Monday 23rd December. Please be sure to order before 21st December to ensure you receive your gifts before Christmas. An additional charge for next day delivery will be required.


RETURNS POLICY
If the goods are unsuitable or faulty please contact us within 7 working days of receiving the goods or return them to us within 14 days. Please return the goods to us specifying if you would like a replacement or full refund.
If the goods are unsuitable then we must be able to resell the goods so if the packaging has been damaged then we may reclaim the cost of the packaging. We are not able to refund or replace personalised goods unless they are faulty as we are not able to resell them.
You will receive a refund or replacement within 2 weeks of returning the goods
Little Poppets  are not liable for the cost of returning items.


Any orders placed for Christmas gifts do have until the end of January to return the goods as long as they are in orignal packaging complete with tags
All returns should be sent to;
Returns
Little Poppets
98 The Struet
Brecon
Powys
LD3 7LS

Exchange an Item
Please follow the 'Returns' procedure for the return of the item you would like to exchange.

Faulty Item
If the item you received is faulty, please follow the 'Returns' procedure for the return of the item you would like to have inspected You have 14 days from receipt of the faulty item to return it to us. Upon receipt of your goods we will inspect it and either refund, replace or repair your item.
Incorrect Item
If you suspect that the item you received is not what you have ordered, please contact us at kidsclothes@littlepoppets.org.uk or 01874 610066 and provide, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
This returns policy does not affect your statutory rights.